digital customer experience Archives

Why I abandoned the best mobile operating system

Digital

This is a story about how I abandoned my old mobile phone last year, even though it had the...

Digital

Do you remember how it used to be when booking an airline ticket? The normal practice was to use...

Marc Rosen, the executive vice president and president of global e-commerce for Levi Strauss & Co., recently told an...

7-Eleven may be one of the most recognized convenience store brands in the world–and it’s definitely the largest, with...

One of the key recommendation with the latest World Quality Report is to re-focus QA and Testing on customer...

Customer centricity is the epicenter of disruptions, expectations of customers transform with influences of consumerism and hence the acquisition...

The smart cart has been dumbed down. More than a decade ago, retail pundits were practically breathless over the...

This article originally appeared on The Next Web It’s becoming more important every day for your designs to connect...

Former Apple chief executive John Sculley thinks the expected Apple TV revamp has the potential to ‘reinvent television as...

The Christmas Holidays is a time of year when providing a first-class user experience could mean the difference between...

Digital experience optimization (DXO) is a level of maturity where organizations can interact with their customers across all channels seamlessly....

This article originally appeared on The Next Web Jo Plumridge is a UK-based photographer, writer and lecturer. This post was...