“Mr. Service Engineer, did I buy this car?”


Lakshman Aragam

November 17, 2015

Enabling a user-friendly car manual

Most of today’s automobiles are computer controlled, highly sophisticated, and come with dashboard touch screen displays which control the vehicle entertainment system. These are ideal platforms for displaying customized vehicle manuals with information specific to each car along with service and repair details. And while this is possible from a vehicle technology standpoint, many manufacturers aren’t equipped with the teams and tools to actually prepare the content and ensure it’s correct, customized, and distributed to the specific make, model and serial number of the vehicle. This is why more and more car manufacturers are turning to content management service providers like Capgemini that can provide a large global team of technical writers  who specialize in producing world class quality technical manuals. If the manufacturer of my vehicle had a way of providing me information specific to my car that I could access online, on my mobile phone, as well as on my dashboard, I would certainly feel better equipped to deal with a malfunction – even if on a stormy night in a remote area – wouldn’t you?

This article was written by Lakshman Aragam from CapGemini: BPO Thought Process and was legally licensed through the NewsCred publisher network.

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