Facing a challenging healthcare marketplace
The Medicare and long-term care (LTC) markets are facing unprecedented challenges. Inefficient processes underpowered by legacy IT systems are impacting profit margins as marketing and sales costs are rising, creating an increased gap between what is being promised and what is being delivered.
This is having a negative effect on customer satisfaction and loyalty and is driving the cost of customer retention and acquisition even higher.
Boosting profit and improving customer satisfaction
Capgemini’s Integrated Business Administration Services (IBAS) provides an integrated technology and operations platform for Third Party Administrators (TPAs), Property & Casualty (P&C) insurers, and Medicare providers in the North American market.
IBAS promises to reduce reserve allocation and time to market for a new product launch, lower administration costs, and increase policy holder satisfaction.
IBAS – A credible, proven and innovative platform
Capgemini has been processing claims and performing other administrative services as a licensed Third Party Administrator (TPA) for health insurers for more than twenty years.
During that time, our IBAS platform has become a leading platform for Medicare and long-term care providers who seek to boost competitiveness through innovation.
Across the United States, Capgemini is among the largest independent TPA providers, managing over 3.5million policies—or over $800million in premiums —annually.
But the numbers are not everything. IBAS is an innovative, modern, highly efficient shared-services platform which combines automation and straight-through processing with an unrivalled ability to deploy.