Business Capgemini: BPO Thought Process

Building the next generation business transformation team


Carole Murphy

June 9, 2017

Over the past several years, I’ve had the privilege of working with some of the best and brightest minds in the business services industry. Together we have not only witnessed, but also played an active role in driving change in the market through process innovation and technology advancements – and we’re just getting started.

Capgemini’s Business Transformation Services team is working with the latest technologies including AI, robotics, and cognitive computing to enhance our BPO portfolio of solutions.

We are rapidly expanding and we have a number of opportunities for professionals with business transformation, automation and robotics expertise who want to help us set the pace for bringing intelligent automation to finance.

This is a great opportunity to not only be at the forefront of the next generation of business transformation, but to join an organization that offers exciting career paths. Capgemini’s Business Transformation Services team is an excellent example of a group of individuals who have joined at different times with the right variety of backgrounds and have taken the opportunity to build their careers with us. We empowered them so they can empower you!

  • Adam Bujak who came on board in 2009 in Poland to support operations and is now a VP running our automation practice. During this time he had international assignments in Australia, India, and Germany driving technology development and delivery excellence.
  • Justyna Piwowarczyk also joined us from Poland in 2002 in a junior level role as a process associate and is now a VP in charge of our PMO practice. She has just received another promotion to become the center director for all of our delivery operations in Poland.
  • David Lumley, an Australian native, started with Capgemini Consulting in the UK and has since run engagements for a range of clients including an assignment in Brazil where he had an opportunity to launch a successful BPO offering for the local market. David is now a VP and back in the UK running our finance transformation team.
  • Filomina Gogel began her tenure with Capgemini in 2014 as a Vice President running customer service operations. She is now leading our customer optimization team leading the way in determining how our market leading Odigo product can help transform Customer Experience.
  • Ravi Bansal joined Capgemini in March 2015 to lead the finance transformation team in India. He has drawn from his ‘Big 4’ firm experience to take the lead in working with our clients to drive transformation globally and to explore how automation will change the way they work.

In addition to being part of a company that invests in its people, you’ll also have the chance to work with incredibly talented individuals across a range of disciplines and showcase your expertise. Here are a few examples of the insights shared by our experts:

The five senses of Artificial Intelligence

Building A Better Customer Experience, Brick by Brick

Why CFOs Are Making the Financial Close a Non-event

Do-it-yourself: The importance of customer portals

Finance transformation in an age of unprecedented disruption

If you want to play a key role in helping Capgemini Business Services create the next generation of finance automation and transformation solutions for the most demanding clients, check out our job openings:

North America:

·        Finance Transformation Director

·        Digital Business Transformation Consultant

·        Robotic Process Automation (RPA) Consultant


·        Digital Business Transformation Leader

·        Digital Business Transformation Consultant


·        Robotic Process Automation (RPA) Consultant (Contact Theresa Damon)

·        Business Transformation Consultant (Contact Theresa Damon)


·        Robotic Process Automation (RPA) Consultant (Contact Theresa Damon)


·        Digital Business Transformation Consultant (Contact Theresa Damon)

We want people who want to build a business and use their own and all of Capgemini’s collective skills and talents to be successful. People matter, results count… Join us!

This article was written by Carole Murphy from Capgemini: BPO Thought Process and was legally licensed through the NewsCred publisher network. Please direct all licensing questions to

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