Key Considerations in Migrating from Siebel to Salesforce

Author

Fred Landis

September 1, 2015

The cost savings and simplicity of cloud are no secret to any organization. Yet many have not taken the next step to migrate their Siebel CRM system to any cloud-based system, much less Salesforce. With a clear business case, why the hesitation? Perhaps it has more to do with the pain of making the change then the benefits of the change. Unless properly managed, system migrations are fraught with risk of delays, disconnects, miss-mapped processes and unfulfilled vendor promises. All migrations start out in the ideal, turn into an ordeal and after awhile many start looking for a new deal. So is it any wonder there is such procrastination to change in spite of the payoffs?

With Oracle ending premier support for Siebel in 2016, many organizations are either planning or somewhere in the planning cycle for their next move. Whether they opt to stay in the Oracle family or migrate to cloud-based Salesforce, a “forklift” migration is required. For those wanting to buy more time, there are is always the third party maintenance option which provides the hands on, customized support needed without the support of Oracle. However, if you are focused on innovating the sales and go-to-market processes his strategy simply delays the inevitable.
If you have decided to move to Salesforce, the question is who can provide your organization with a high degree of confidence that the migration will follow plan with the least risk? This greatly depends on the provider of choice, their experience and IP for migrations and knowledge of Siebel and Salesforce. Organizations have often looked to System Integrators for this type of project with their acumen and resource for performing migrations and breadth of product knowledge. For enterprises, the choices get simpler as not all SI’s have the scale to manage a migration for hundreds or thousands of users across geographies and business units. For the elite few the bar is set at how many skilled, trained Siebel and Salesforce resources they have, what in house accelerators they have developed, how well they understand their client’s industry sector and their reputation for transformation and innovation. These four measures can go a long way in determining the right fit.

Enterprises have entrusted Capgemini in each of these four phases for quite some time. From a product skills standpoint we employ 8000+ CRM personnel, have completed 2000+ CRM projects globally with 1,200+ Siebel Practitioners who have completed 400+ Siebel Implementations. As cloud visionaries, this is compliments our 1000+ certified Salesforce consultants globally to provide the depth of product and CRM functional knowledge necessary.  But it’s not all about the numbers as Capgemini also earned Siebel ‘Gold Star’ Distinction for 14 consecutive years and named a leader in The Forrester Wave™: Salesforce Implementation Partners, Q2 2015,. Further, we have earned branded distinction for a focus on industry sectors like financial servicesInsuranceRetail, Consumer Products and Life Sciences to name a few. In transformation we are second none with our approach to migration with an Adopt vs. Adapt strategy that does not recreate Siebel functionality. Our RapidMigrate™ tool comprises of a set of processes for analyzing and automating the process of metadata and data migration, accelerating the entire project. This expertise in Siebel and Salesforce solutions enable Capgemini to deploy the requisite processes & data transformation to migrate seamlessly to Salesforce.com. Maybe the next question is can you afford not to have this level of confidence in your Siebel migration? If you want to learn more contact us and visit us at Dreamforce. See you there.


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