Digital CapGemini: BPO Thought Process

Everyday life in a digital world

Author

Magdalena Matell

June 9, 2016

How excited are you really about traveling to work and going grocery shopping? Well, your daily logistics are one of the areas that will look very different in our digital future. And I think this is where digital starts to get really, really exciting.  Imagine the following scenario: your refrigerator places a food order, a mobile app sets up a notification about the delivery schedule; the food is then delivered by the autonomous driving car that is smartly scheduled to avoid traffic jams. The order is paid by Bitcoin and the money is received and booked automatically by the seller.  What makes this possible? IoT, Big Data, Robotics, Artificial Intelligence (AI), 3D printers, a sharing economy and more. These innovations are defining how our future will look; think about the possibilities when they are all combined and in use by your household. Let’s imagine how a typical day might unfold for Digital Anne.   It’s Saturday morning – Digital Anne gets up at 8am as she expects her food shopping delivery to arrive soon. Her fridge is programmed to notify her via the mobile app on her phone about the pending order and delivery schedule, just to make sure she won’t miss it.  In the digital era, every modern household has a fridge that is able to monitor the stock levels of the goods according to the previously programmed patterns, like Digital Anne for example, who only drinks orange juice on the weekend but likes to have milk available every day. Her fridge has placed an order on Thursday for the usual goods including the orange juice to be delivered on Saturday morning for her breakfast. The order was placed through an online shop where it was assembled and packed by robots working in a/their/ warehouse based on an Automated Shelf Recognition mechanism.  Digital Anne does not have to worry about the payment because when her fridge ordering system was set up, she allowed the online shop to debit her Bitcoin e-wallet and the banking portal to deliver the invoice automatically upon completion of the transaction. The shop is happy because the money appears in their account immediately and she gets a loyalty bonus for timely payments. The shop’s accounts receivable department receives a notification that the transaction is paid the same day and it’s posted with help of Artificial Intelligence.   An autonomous driving car transports the order, and once delivered, Digital Anne receives a hologram message confirming delivery.  After breakfast, Digital Anne usually pays her bills. Her banking portal receives all the invoices and she sets up payment schedules accordingly. Any ad hoc bills can be paid by the digital wallet on her phone.  Digital Anne then starts planning dinner for her family. She loves experimenting in the kitchen so she has programmed her 3D printer to print delicious sauces for the meal.  After her morning routine, Anne is ready to leave on a trip she planned with her family and friends. Their private cars are too small to fit everyone but she has found a larger one that she rented through a car sharing portal based on her very high ‘trust’ score.  After their trip, her family enjoys a delicious dinner followed by an evening of exciting adventures they experience through digital glasses.  Digital Anne’s life has changed considerably since she implemented these digital technologies. Everything is simpler, more streamlined and ‘user friendly’. The paperwork has been eliminated, and she can order bread from her local bakery through a mobile app. Robots are present in almost every part of our life, at home, at work, in the shops. Anne has more time to spend with her family as she is no longer stuck in the traffic, and whenever she buys something she only chooses companies who make her life easier and excel in customer-focus.  If Digital Anne can accomplish this at home, imagine what she can do at the office. More on that next time.

This article was written by Magdalena Matell from CapGemini: BPO Thought Process and was legally licensed through the NewsCred publisher network.

Comment this article

Great ! Thanks for your subscription !

You will soon receive the first Content Loop Newsletter